Legal Document
At bio77, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and protect it, and what rights you have as an Indonesian player on our platform.
Our Commitments
Every connection to bio77 is secured with industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are transmitted over encrypted channels at all times, making interception by third parties practically impossible.
Personal data collected by bio77 is stored on secure, access-controlled servers. Storage systems are protected by multi-layered technical and organisational safeguards, including encryption at rest, regular security audits, and strict access logging for all staff interactions with player data.
bio77 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with trusted service partners — such as payment processors and KYC verification providers — strictly under data processing agreements and only to the minimum extent necessary to deliver our services.
You have the right to access, correct, and request deletion of your personal data held by bio77. You may also withdraw consent for certain processing activities, request data portability, and object to processing based on legitimate interests — all by contacting our support team directly.
bio77 uses cookies and similar tracking technologies to improve your browsing experience, analyse platform usage, and serve relevant content. Our Cookie Policy section provides a clear breakdown of exactly which cookies are used, their purpose, and how long they persist on your device.
Our dedicated support team is available around the clock to handle any privacy-related enquiry, data access request, or data deletion request. Native Indonesian-speaking agents are on hand at all hours to ensure that language is never a barrier to exercising your privacy rights.
bio77 ("we", "us", "our") operates the online casino and sportsbook platform accessible at https://bio77.vip (the "Platform"). This Privacy Policy describes how bio77 collects, uses, stores, shares, and protects the personal data of individuals ("Players", "you", "your") who register for and use the Platform from Indonesia.
By registering an Account with bio77, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not access or use the Platform.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and bio77.
Indonesia-Specific Note: bio77 primarily serves players located in Indonesia. While Indonesian data protection law continues to evolve, bio77 is committed to applying robust data protection standards consistent with internationally recognised best practices, treating the privacy of Indonesian players with the same rigour applied to players in heavily regulated markets.
The following definitions apply throughout this Privacy Policy:
bio77 collects the following categories of Personal Data from Players:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP / passport / driving licence number and images | Mandatory (KYC) |
| Contact Data | Email address, mobile phone number, residential address in Indonesia (city, province, postal code) | Mandatory |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records in IDR | Mandatory |
| Account Data | Username, hashed password, Account creation date, login history, session timestamps | Mandatory |
| Gameplay Data | Wager history, game selections, bet amounts, win/loss records, bonus usage, wagering requirement progress | Automatic |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL | Automatic |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with bio77 | Where applicable |
| Responsible Gaming Data | Deposit limit settings, cooling-off period requests, self-exclusion status, reality check preferences | Where applicable |
bio77 does not knowingly collect sensitive personal data beyond what is required for identity verification (KYC), fraud prevention, and responsible gaming monitoring purposes. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for the purpose of unique identification, or health data, except where a Player voluntarily discloses such information in a support communication.
bio77 collects Personal Data through the following channels:
bio77 processes your Personal Data for the following purposes:
bio77 relies on the following legal bases for processing your Personal Data:
bio77 does not sell your Personal Data. We share data only in the following limited circumstances:
All third-party Data Processors engaged by bio77 are required to process Personal Data only on bio77's documented instructions, to maintain appropriate technical and organisational security measures, and to return or delete Personal Data upon termination of the data processing relationship.
bio77 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable law. The following retention schedules apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | AML / legal compliance |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after Account closure | AML compliance |
| Gameplay & Wager History | 3 years from last gameplay activity | Dispute resolution / responsible gaming |
| Support & Communication Records | 3 years from last interaction | Quality assurance / dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent management |
| Technical / Log Data | 90 days (rolling) | Security monitoring |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Where anonymisation is not technically feasible, data is archived in a restricted environment accessible only for audit purposes.
bio77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Role in Security: bio77's security measures are most effective when complemented by good credential hygiene on your part. Use a strong, unique password for your bio77 Account, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your Account.
bio77 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your cart/bet slip state, and ensure core Platform functionality operates correctly | Session |
| Functional | Remember your language preference, display settings, and responsible gaming configuration | Up to 12 months |
| Analytics | Collect anonymised data on page visits, navigation paths, and feature usage to help bio77 improve the Platform | Up to 24 months |
| Security | Detect and prevent fraudulent login attempts, bot traffic, and suspicious session behaviour | Session – 30 days |
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function. All other cookie categories may be managed through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.
As a Player on the bio77 Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":
bio77 will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you within the initial 30-day window.
bio77 will not charge a fee for responding to data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to refuse requests that are manifestly unfounded or excessive.
The bio77 Platform is strictly intended for adults aged 21 years and over. bio77 does not knowingly collect Personal Data from individuals under the age of 21.
As part of our KYC process, bio77 verifies the age of all Players prior to processing withdrawals. Where bio77 discovers that Personal Data has been collected from an individual under 21 years of age, the relevant Account will be closed immediately, all pending withdrawals will be cancelled, all winnings will be forfeited, and all Personal Data associated with the Account will be securely deleted as soon as legally permissible.
If you are a parent or guardian and believe that a minor under your care has created a bio77 Account, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate the matter promptly and take all necessary action.
The bio77 Platform may contain references to or integrations with third-party services — including licensed game studios, payment gateways, and verification providers. While bio77 takes reasonable care in selecting trusted partners, bio77 is not responsible for the privacy practices of third-party services operating their own platforms or websites.
This Privacy Policy applies exclusively to Personal Data collected and processed by bio77 through the bio77 Platform. Where you interact directly with a third-party service (for example, your Indonesian bank or e-wallet provider during a payment transaction), that third party's own privacy policy governs their data practices, and bio77 has no control over those practices.
bio77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. Where a material change is made to this policy, bio77 will provide reasonable advance notice to active Players via email or a prominent notice on the Platform before the revised policy takes effect.
The current version of this Privacy Policy, together with its effective date and last-updated date, is always available on this page. We encourage you to review this page periodically. Continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms.
Where a proposed change materially reduces your privacy protections, bio77 will seek your explicit consent before applying the revised terms to your existing Account data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to bio77's handling of your Personal Data, please contact our dedicated privacy support team through the following channel:
Email: [email protected]
Please use the subject line "Privacy Enquiry" for general questions, "Data Rights Request" for access / rectification / deletion requests, or "Underage Account Report" for concerns regarding a minor's Account.
Our support team is available 24 hours a day, 7 days a week, including Indonesian national holidays. We aim to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 30 calendar days.
For responsible gaming concerns — including requests to activate deposit limits, cooling-off periods, or self-exclusion — please use the subject line "Responsible Gaming Request" to ensure your message is prioritised by our dedicated welfare team. You may also visit our Responsible Gaming page for further guidance.
Explore bio77
With your privacy fully protected under bio77's comprehensive security framework, you can focus on what matters — the thrill of Indonesia's most trusted online casino and sportsbook.